A client registered under a Partner has a right to change their Introducing Broker for each trading account. A client may change Partners for each trading account only once. For successful re-attachment, the following conditions should be met:
- The client has no prior trading orders on the account they wish to re-attach;
- If the client has prior trading orders on the account they wish to re-attach, it can be done within one week after the trading account creation;
- The Introducing Broker (IB) has opened their Partner account before the client has opened the particular trading account.
Important! Please note that in the case of Partner re-attachment, a 100% Deposit Bonus will be automatically canceled for the re-attached account.
To detach your account from an IB, send a request to our customer support e-mail support@fbs.com with the following information:
- Your full name;
- Account number you want to detach;
- A reason why you want to be detached;
- Confirm that you agreed with the 100% bonus cancellation (if you have any);
- The copy of the document you used for identity verification.
Important! The detachment request will be processed only in case the funds you received from the Partner were transferred back to him.
To refer your account to a new Partner, follow these simple steps:
Open the Personal Area;
On the Dashboard, select the trading account you want to be re-attached:
